General conditions

1. INTRODUCTION

This document establishes the general conditions governing the use of this website (www.myc-homelinens.com) and the purchase of products on it.

Please read the following conditions carefully, as well as our Privacy Policy and Cookies Policy before using the website. By using it or placing an order you agree to be bound by these conditions. The conditions may be modified.

If you have any questions related to the Conditions, Privacy Policy or Cookies Policy, you can contact us through our contact methods.

2. OUR DATA

This website, www.myc-homelinens.com , belongs to: HOGAR MYCTEX SL, whose contact details are:

Av/ del Riu Mogent, 14. Montornès del Vallès, 08170, Barcelona.
932329100
clients@myc-homelinens.com

Registered in the Mercantile Registry of Barcelona, ​​in Volume 42679, folio 101, page B414102, entry 1, Barcelona and NIF B65604159.

3. YOUR DATA AND YOUR VISIT TO OUR PAGE

Any information or personal data you provide will be treated in accordance with the provisions set out in the Data Protection Policy. By using this website, you consent to the processing of this information or data, and you represent that any information or data you provide is accurate and up-to-date.

 

4. USE OF OUR WEBSITE

By using this website and placing orders through it you agree to:

1. Use this website only to make legally valid queries or orders.
2. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. SERVICE AVAILABILITY

The items offered through this website are only available for shipping to Spanish territory (only to the Peninsula and the Balearic Islands).

If you are interested in the possibility of shipping to the rest of the world, you can request it by contacting MYC Home Linens through the following email: clients@myc-homelinens.com.

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchasing procedure and click "Authorize payment". Next, you will receive an email with the "Order Confirmation".

All orders are subject to our acceptance, of which you will be informed through an email in which we will confirm that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Shipping Confirmation.

7. PRODUCT AVAILABILITY

All product orders are subject to product availability. In this sense, if difficulties arise regarding the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you can order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.

8. SHIPPING AND DELIVERY

The shipping costs established for each of the orders registered on the website are 5 euros to the Peninsula (Spain) and 12 euros to the Balearic Islands. MYC Home Linens will assume the shipping costs to the Peninsula (Spain) for those orders that exceed 50 euros, VAT included.

Our initial commitment is to deliver our orders within 2 to 3 working days in the Peninsula, and a maximum of 7 days for the Balearic Islands. Please note that we do not deliver on Saturdays or Sundays.

However, delays may occur for reasons such as unforeseen circumstances or the delivery area.

The order will be shipped through the transport company Envialia to the address provided by the user. Therefore, MYC Home Linens will not be responsible if delivery cannot be made due to erroneous data.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

9. IMPOSSIBILITY OF DELIVERY

If after several attempts it is impossible for us to deliver your order, we will contact you to arrange a delivery time (you can add the desired delivery time in the notes when placing your order). Likewise, if we are unable to contact you and deliver your order after several attempts, your order will be returned to our warehouse.

If after 30 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of the termination of the Contract, we will return all payments received from you corresponding to the articles, without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the Contract resolved.

Likewise, we will consider the contract terminated if you refuse to receive your order once the transport agency has attempted to deliver it or the order has already left our warehouses (you will know this because you will receive confirmation from us that your order has already been sent. ).

Please note that return transportation resulting from the termination of the Contract may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

10. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 9 above), if this would take place at a later time.

11. PRICE AND PAYMENT

The price of the products will be the one stipulated at all times on our website, except in the case of obvious error.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. Additionally, if you are a registered user, you have details of all orders placed in the My Account section.

You can use Visa and Mastercard cards as a means of payment, in addition to the Paypal system and through the Sequra platform. You can find all the detailed information about these payment methods in the “Payment Methods” section.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive and confirm your order, your credit card will be charged. If your payment method is Paypal, the charge will also be made at the time we confirm the order.

By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the card.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

12. VALUE ADDED TAX

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

13. RETURN POLICY

Legal right to withdraw from the purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this Contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately.

To exercise the right of withdrawal, you must notify HOGAR MYCTEX SL, at the address Avinguda del riu mogent, 14, 08170 Montornès del vallès, by writing to us by email atclientes@myc-homelinens.com of the Contract through an unequivocal statement.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will return all payments for goods received from you, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw. withdraw from this Contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

You must return the goods to us by courier to the address HOGAR MYCTEX SL, to the address Avinguda del riu mogent, 14, 08170 Montornès del vallès, without any undue delay and, in any case, no later than within a period of 14 calendar days from of the date on which you inform us of your decision to withdraw from the Contract. The deadline will be considered met if you return the goods before said deadline has expired. Unless you return the goods due to a factory defect in the product or because it does not arrive in good condition, you must assume the cost of the transportation used to return the goods. Likewise, if you decide to reject your order before it is delivered, and it has already left our warehouses, you must bear the costs involved in bringing your order back to origin.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Contractual right of withdrawal

In addition to the legally recognized right of withdrawal for consumers and users, we grant you a period of 30 days from the date of delivery of the products (or 30 days from the date of the order, for orders reserved in our warehouse at the customer's request. ) to return products (except for those mentioned later in this document, for which the right of withdrawal is excluded).

You may exercise your right of withdrawal in accordance with the provisions of clause 15.1 above, although if you inform us of your intention to withdraw from the Contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within a period of 30 days from from the date of delivery of the products.

Common provisions

You will not have the right to withdraw from the Contract whose purpose is the supply of any of the following products:

Personalized items

Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions, labels and other documents that may accompany it. In any case, you must submit, along with the product to be returned, the duly completed receipt or invoice that you will have received at the time of delivery of the product.

After examining the item we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. The refund will always be made in the same payment method that you used to pay for the purchase.

Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately by email online@myc-homelinens.com providing the information of the product, as well as the damage it suffers, where we will tell you how to proceed.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for products that are returned due to a defect or defect, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs you would have incurred to return it to us. The refund will be made in the same payment method that was used to pay for the purchase. In any case, the rights recognized by current legislation remain safe.

Gift returns and promotions

In cases where you wish to return a complete purchase, which was made within a promotion period, and has an associated gift, you must return said gift along with the rest of the items that are part of the return.

14. LIABILITY AND RELEASE OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

1. Loss of income or sales
2. Loss of business
3. Lost profits or loss of contracts
4. Loss of anticipated savings
5. Data loss
6. Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it.

The products we sell, especially handmade textile products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or flaws. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.

15. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the website belong at all times to us or to those who have licensed us for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

16. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or harmful programs or materials. You will not attempt to gain unauthorized access to this website to the server on which this website is hosted or to any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.

17. LINKS TO OUR WEBSITE

In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.

18. WRITTEN COMMUNICATION

The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most of your communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

19. NOTIFICATIONS

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of clause 24 above and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.

20. TRANSFER OF RIGHTS AND OBLIGATIONS

The Agreement is binding on you and us, as well as our respective successors, assigns and assigns.

You may not transfer, assign, encumber or otherwise transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer a Contract or any of the rights or obligations arising from it, at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.

21. EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure or delay in performance of any of our obligations under a Contract, the cause of which is due to events beyond our reasonable control ("Force Majeure Event").

Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other industrial action.
2. Civil commotion, revolt, invasion, terrorist attack or threat, war (declared or not) or threat or preparations for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Inability to use public or private telecommunication systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
7. Strike, failures or accidents in maritime or river transport, postal or any other type of transport.

It will be understood that our obligations derived from Contracts will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Force Majeure Event.

We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.

22. RESIGNATION

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said Contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver on our part of a specific right or action will constitute a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from the Contract will be effective, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

23. PARTIAL NULLITY

If any of these Conditions or any provision of a Contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

24. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject of these Conditions and replace any other pact, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge that we have consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to said Contract, except as expressly mentioned. in these Conditions.

Neither you nor we will have any remedy against any untrue statement made by the other party, whether verbal or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only action available to the another part will be for breach of contract in accordance with the provisions of these Conditions.

25. OUR RIGHT TO MODIFY THESE TERMS

We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make retroactive changes to said policies, Conditions or Privacy Statement, in in which case, the possible changes will also affect the orders that you had previously placed.

26. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

27. COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our email.

In addition, we have official complaint forms available to consumers and users. You can request them at the email address clients@myc-homelinens.com

WITHDRAWAL MODEL

To the attention of HOGAR MYCTEX, SL acting under the trade name MYC Home Linens, with address at Avinguda del riu mogent 14, 08170, Montornès del vallès, Spain and email clients@myc-homelinens.com.

I hereby inform you that I withdraw from my contract of sale of the following goods:

Ordered on/received on (*):

Consumer name:

Consumer address:

Signature of the consumer (only if this form is submitted on paper)

Date: (*)